Refunds and Cancellation

1. Launch pass

• A Launch pass is refundable in full within 14 days of purchase, as long as you haven’t sent any creator invitations with it.
• Once a launch’s invitations have gone out, the pass has been used and isn’t refundable.
• If you cancel a launch before it goes live, the pass comes back to your account for your next launch.

2. All Access

• Cancel any time from Billing → Manage card, or by writing to us. Your subscription stops renewing and stays active until the end of the month you’ve paid for.
• If you cancel within 7 days of your first payment and haven’t sent any creator invitations, we refund that first month in full.
• After that, we don’t refund months that have started, in full or in part.
• Early bird: the discount covers your first month only. From the second month you are charged the regular price, unless you cancel before it renews.

3. Creator bookings

Money paid for creator bookings is held by Goated until each creator’s post is confirmed.

• You cancel a launch before it goes live: the money you paid for it is refunded in full.
• A creator drops out, or you withdraw an invitation, before launch: the money for that creator is refunded, or kept as credit for your next launch if you prefer.
• A booked creator doesn’t post, or their post isn’t confirmed: the money for that booking is refunded.
• A post went live as booked: it isn’t refundable because of how it performed. Views and results can’t be promised.
• A post doesn’t match what the creator agreed: tell us within 7 days of launch. We look at the brief, the draft and the post, and if it doesn’t match, we ask for a fix or refund that booking.

4. How to ask

Write to hello@goated.so from the email on your Goated account. Tell us the launch or the purchase and what happened. We reply within one business day, and refunds that qualify are sent within 5 business days of our reply.

5. How refunds are paid

• Card payments (plans) are refunded to the same card through Dodo Payments. They usually show up within 5 to 10 business days, depending on your bank.
• Bank transfers (bookings) are sent back to the account they came from, in US dollars. Any fee your bank charged to send the money isn’t refundable.

6. Chargebacks

Please write to us before disputing a charge with your bank; we can usually sort it out faster. If a payment for a pass is reversed, the pass is removed from your account. These rules sit alongside our Terms of Service.